PatSnap

1.0

9 Aug 2020

Account executive

Recommend

CEO approval

Business outlook

Pros

You can sleep between shifts. Really cool coworkers.

Cons

This is an organization that expects you to work 24 hours a day, no exceptions. Because people work in different timezones, no one has respect for your sleep schedule. You will wake in the middle of the night to 23 unread teams messages from different people. They don't pay their employees a lot, but expect them to put in extra hours due to the "common mission" which changes every week. Your managers micromanage you, and you're expected to present your sales pipeline to senior leadership every week. Speaking of senior leadership, there's a new senior leadership team every quarter. HR is a mess, constantly trying to throw cheap initiatives your way but seems to dodge your concerns about compensation. In my 10 year career since college, I have never worked at a company that has made me feel more bad about myself. Every time the company fails, it's blamed on the employees. Our competitors merge? we are blamed for not selling more. This is not an environment that anyone deserves to work in. Since Covid19 started, this company has made every mistake in the book. Alienating their employees, cutting all the things that make them happy, and pressuring them to do more than they're expected to do without any added benefits. Funny thing is, they constantly applaud themselves on linkedin for handling Covid19 well. They are out of touch with their employees. Lastly, racism & sexism run rampant in the organization. They've started holding "diversity & inclusion" meetings, at the request of employees, but somehow those even end up with racism microaggressions. Just stay away.

PatSnap Response

Thanks for taking the time to let us know how you are feeling. We are sorry to hear about your experience at PatSnap. We are a rapidly growing company with a customer-centric philosophy, it’s how we achieved a 98% customer satisfaction in our last quarter. We cannot achieve these successes without our employee's commitment, dedication and hard work, however, the work experience and hours you described are not in line with PatSnap’s policies and culture. If you’re comfortable, please get in touch with us as we’d like to learn more about the specifics of your situation. We are currently on a recruitment drive to ensure that everyone’s workload remains manageable. In Q3 this year we hired what amounts to a 17% increase in our workforce in PatSnap West, and we plan to step this up in Q4 by hiring an additional 30%. We understand that we cannot have happy customers without engaged employees, so we have just completed our engagement survey and, as before, we will be sharing the results with all PatSnappers alongside our quarterly strategy update. With regards to compensation, we review our compensation policies on an annual basis, and this comes up as we approach the end of the year, so please get in touch and have your say on this. We have a zero-tolerance approach to any form of prejudice and discrimination at PatSnap and we are proud of the diversity or our people. We strive to create an inclusive workplace where everyone is treated equally and has equal opportunities. As mentioned above, we are keen to learn more about your situation and act where needed, so please reach out to our Employee Engagement Manager, send us an email at feedback@patsnap.com or contact us confidential via the process set out in our Code of Conduct.

You deserve better than this company - Account Executive PatSnap Employee Review

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