Great clients, great team - Anonymous employee Palm PR Employee Review

Palm has a strong roster of high-quality clients across both the brand and hospitality teams. The work is generally interesting and rewarding, and provides solid experience. The junior team is friendly, supportive, and genuinely cares about delivering good work. I’ve had consistent support from the Account Directors I’ve worked with during my 2.5 years at the agency. There’s a good range of perks, including employee of the month with a paid lunch, weekly drinks and snacks, regular socials, quarterly incentives, and an annual away day. Progression is possible for strong performers. I’ve had two promotions since joining the agency.

Small teams with a full client roster: This is one of the biggest cons at Palm and, while not uncommon in agencies, it’s particularly noticeable here. Teams are very small for the number of clients they manage, especially within the brand division, and are consistently pushed to capacity. The level of work expected (and genuinely wanted) by the team often becomes unrealistic, creating a high-stress environment. On top of this, everyone is expected to work on new business, with ongoing concerns within the team about resourcing if new clients are won. The agency’s KPI structure is positioned as a USP, but in reality it leaves very little flexibility. This adds further pressure to teams already managing high workloads and factors largely outside of their control. There is a clear need for leadership to listen to and support the team more effectively. When teams raise concerns about workload or burnout, the response is typically to focus on getting KPI points into a better place rather than offering a clear plan, guidance, or meaningful support.

Palm operates with a genuine people-first approach across all levels. You feel the support from operating in a close-knit environment. We celebrate all of the team's wins and successes. The leadership team maintains really engaging growth incentives. Ideas are welcomed and, more importantly, listened to from all levels of senior management. The client base contains some of the most exciting brands in travel, hospitality, food and drink. It keeps you on your toes and is varied, so strategically feel that you're keeping a fresh perspective, as portfolios typically include launching new products or services. There's a clear progression path and criteria to follow to support you grow. So you know exactly what to do. There’s a mentor and buddy system which is initiated from staff onboarding, and Palm Academy training sessions are great for building skills. They have a clear and fair KPI system, so you have a straight-forward approach to client and campaign success. The team side is brilliant too — a junior team organised social committee with a monthly budget keeps things lively even though we’re only in 2 days a week, from Thursday office drinks to off-site activities, an annual away day and summer hours.

Fast-paced environment with multiple clients requires strong time management and an appetite for variety. Not suitable for those wanting routine—Palm rewards ambition and initiative. Support is available when needed. As a small agency, your work is visible and counts. You won't be anonymous, meaning high accountability, but you'll also enjoy immediate recognition and opportunities to excel within the agency.