One of the most random jobs I ever had - Customer Service Representative Pacific Debt Employee Review

Downtown office, they don't compensate for parking, training was a mess, actual work was even more of a mess. I interviewed for the customer service position. The interview was not hard. I was hired along with 5 or 6 other people. During training two people were "given" other positions then what they interviews for. While I believe debt settlement works and it is a great alternative to bankruptcy, I do not believe this business properly educates or trains employees on the process. During the interview I was told most people had been there for 5 or more years. I thought "Wow!". I later found out two employees had been there for 5 years. Most had been there for less than 8 months and reps I was told to shadow or be around and learn from were only there for 2 to 3 months. Turnover is bad. Real bad. It's mostly due to poor management and lack of work. There were days when I sat at my desk waiting for an inbound call to actually do some customer service. When I asked for more work or more accounts I was never given anything. Management is young and unprofessional. I get it, I like to drink, I like to hang out, but there is a lot of snarky attitude and immature high school gossip going around. It's just an unpleasant place to be. If you ever ask a manager for help, good luck having them help you without making you feel like an idiot.