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      Pacific Blue Cross

      Engaged employer

      Pacific Blue Cross reviews

      CSR - Customer Service Representative (CSR) Pacific Blue Cross Employee Review

      5.0
      16 Apr 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      good pay, benefits through the union and opportunities to apply for jobs internally at other departments

      Cons

      KPI's and high call volumes

      avatar
      Pacific Blue Cross Response
      1mo
      We’re glad to hear that you valued the extended health care benefits and pay offered at Pacific Blue Cross. As a not-for-profit organization, we strive to balance competitive total rewards with a supportive and respectful work environment. In our Call Centre, we have KPI’s set-up to ensure our Customer Service Representatives can provide our members with excellent service to answer their questions. We continue to look for ways to help provide our members with service that help reduce wait times and provide answers to our members quickly.

      Explore other reviews about Pacific Blue Cross

      5.0
      17 Aug 2021
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      PBC fosters a team environment and inclusivity. There is flexibility and a great work life balance. There is a flow of communication between management and the employees

      Cons

      There is not many cons. Training is hard when working from home and no set process. Not sure what going back to the office would look like

      1
      avatar
      Pacific Blue Cross Response
      4y
      Thank you for highlighting our collaborative and inclusive environment. The pandemic has prompted Pacific Blue Cross to adapt to a new temporary normal of remote work for many positions, which includes the tradeoffs of shifting training from in person to virtual delivery. We are taking a cautious approach to returning to work at the office as the health and safety of our staff is our top priority.
      4.0
      7 Apr 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      a good place to work, very caring environment, supportive of team mates,

      Cons

      the way they determine holiday time based on seniority does not work for employees with families. Don't expect summer holidays unless you have been there for a long time.

      3
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