Aquatics Department Going Downhill - Lifeguard/Swim Instructor PRO Club Employee Review

Pay: Lifeguards make less than at many other pools. Recent instructor pay changes mean more work without matching pay. Workload: Lifeguarding and instructing shifts are chaotic. Everyone is overworked and the people who don't carry their own weight are not penalized while everyone else picks up the slack. Disorganization: Many basic policies/standards are unevenly enforced or missing all together. This has led to frustrated staff and way more saves/CPR than I've ever seen at any other pool. Members get mixed messages then get mad at staff. Management still hasn't figured out how to fix this and often doesn't even acknowledge the problem at all. Incompetent Management Team: This has gotten worse over the past few years. The management team puts out fires instead of preventing them. They are inconsistent when dealing with members and staff and don't seem to understand the needs of the department. Their policy building is based on politics, not industry standards or the actual needs of the department. They make excuses or downplay issues instead of addressing them. Overall, overworked employees tolerate a dysfunctional department until they burn out and quit.