Pros
There are genuinely talented people throughout the company, and a couple leaders who are knowledgeable, supportive, and truly want to see the business improve. The hybrid work flexibility is a major benefit, and recent office updates have created a much nicer working environment. Many employees stay because of the people they work alongside.
Cons
Upper Management often operates with strong confidence and very little operational understanding of the work being performed. A major challenge is the disconnect between decision makers and the actual technical or functional reality of the business.
There is a pattern of said management asking for expert input, then disregarding that expertise if it does not align with their own assumptions. Employees are frequently expected to reexplain foundational concepts, processes, and limitations that should already be understood at the executive level. This creates unnecessary inefficiency, frustration, and repeated rework.
Role boundaries are often unclear, and it is common to be hired for one position but gradually expected to absorb the responsibilities of two or three others, without the title, support, or compensation reflecting that reality. High performers are often rewarded with more work rather than meaningful recognition or pay.
Communication can feel reactive rather than strategic, with shifting direction, unclear expectations, and decisions driven more by ego than by informed process. It often feels like professionals are hired for their expertise, only to have that expertise questioned by people who do not fully understand the work themselves.
The environment can become exhausting when accountability is uneven, trust is low, and leadership prioritizes control over competence. There is talent within the company, but long-term success becomes difficult when experienced people spend more time managing leadership confusion than actually doing the work they were hired to do.