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PNC Financial Services Group

Engaged employer

HORRIBLE BEWARE!!!! - Anonymous employee PNC Financial Services Group Employee Review

1.0
26 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

there are no pros about this company at all! None what so ever. I'm ashamed to list PNC on my resume! I AM UPSET I HAD TO GIVE IT ONE STAR BECAUSE IT DESERVES NONE!

Cons

I have ZERO pros about working for this company ESPECIALLY this branch! The Miracle Mile Branch! This has to be hands down the WORST job experience of my life!!! I will never forget my time spent at PNC bank it literally haunts me at night! First i would go on to say that I spent about 2-3 weeks training.... i spent one week downtown and the other two at the miracle mile. My manager did not seem to care one bit about me or the person i was training with as she would leave us sit at a desk for the full 8 hours twidling our thumbs waiting on her to come back and let us know what to do next. Secondly, i was told i was going in as PART-TIME. In my eyes, part-time means between 20-32 hours per week. I was working OVERTIME almost every single week. I was given a 40 hour work schedule and almost always had to stay past my shift ESPECIALLY if i worked the 11-7:30 shift auditing my box or the branch because of mistakes being made. You were not allowed to leave until all money was recovered fully! (This could last up to 9:30 pm sometimes). Also, being "part-time" meant that I had absolutely NO BENEFITS or PTO time to use...but i worked the FULL-TIME hours so how is this even fair???? HOWEVER they make you take a MANDATORY 5 days UNPAID time off! May i add you were not allowed to do a Mon-Fri for those 5 days??? You are REQUIRED to work every OTHER Saturday but i worked practically every single Saturday being completely under staffed and running around all day so busy! Secondly, management was probably the WORST con i would say about this branch!!! They are completely heart-less and could care less about your home life, family or your own personal health. Calling off is equivalent to the end of the world to the management team and LET ME SAY if you do not follow the EXACT SCRIPT they want you to say to EVERY CUSTOMER even if you've known them your entire life your being talked to about it from every manager until you follow. "WELCOME TO PNC BANK, HOW MAY I ASSIST YOU AT PNC BANK, THANK YOU FOR CHOOSING PNC BANK!" It gets annoying to the customer!!!!! They make you and another employee stand at the front of the branch and greet every single customer saying "WELCOME TO PNC BANK" over and over again I've literally had customers make fun of me, mock me, and ask why there are 2 people standing within 10 feet of each other greeting customers and only 2 people on the teller line to help!!! But that is what they make you do! Lower management is so focused on keeping "THE BOSS" happy they NEVER have time to help out or care about your stress levels at this branch. Let alone the fact that "THE BOSS" is one of the hardest people i have ever tried talking to in my life. The most unsympathetic person i know!!! I am a female, and I was literally pulled aside by management to discuss with me "Conflict of interest" with another female employee because we were friends! Apparently that's not allowed at this branch because you walk around the place and feel like you cant talk to any of your employees because you'll just get in trouble. The pay is CRAP i made more money at my jobs i had in high school. The dress code is ridiculous. There was a girl who got sent home to change because she was wearing leggings under her dress what showed her ankles? HOWEVER there was a woman working that day with a dress on above her knees that they said NOTHING to?!!!!! I hope to save a poor soul from ever taking a position for this branch. This place is NOT WORTH IT PLEASE TAKE MY ADVISE WHEN I SAY DON'T EVER WORK FOR THIS BRANCH!

Explore other reviews about PNC Financial Services Group

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Great People to work for. Management wants to see you succeed. Great hours and time off benefits.

Cons

Working with the public. Sometimes high stress depending on the customer.

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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