Third-party call centers always suffer the same problem... being cheap. - Customer Service Supervisor PFSweb Employee Review

3.0
14 Jan 2013
Recommend
CEO approval
Business outlook

Pros

Small enough and growing fast enough to provide advancement opportunities.

Cons

Cheap contracts with their clients wins business, but means that the pay rate for agents is VERY low. Some of the contracts do not include paying for training or management, so the company skimps on both, leaving too little support for agents.

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5.0
24 Jun 2024
Recommend
CEO approval
Business outlook

Pros

The environment is top notch.

Cons

Upper Management have issues beyond the workplace that are brought int

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

it is better than being unemployed

Cons

low quality job with low wages and no insurance coverage because you cannot afford it

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