Pros
W2 filing (taxes taken out automatically)
Tools provided
Clients provided
Next to a Sephora
Cons
Owner has no experience or certification with nails
Stressed wanting a drama-free environment and staff.. but the call is coming from inside the house
MICROMANAGES
***24 hr cancellation policy and fee is almost never enforced, wasting the tech's time and loses out on pay. I have only been told about twice the whole time I've worked there, that a no-show was charged when I've had dozens of same-day cancellations and no-shows.
Constantly out of supplies and the owner hates restocking because it costs. When supplies are restocked, they were often wrong because of her lack of knowledge. Ex: buying the wrong file and buffer grit, damaging clients’ nails.
Management prioritizes clients and walk-ins over whether you've had a break or not. (literally no chance to change or take care of feminine hygiene if you're back-to-back, spanning from 4-6 hrs straight)
**Little to NO BENEFITS for full-timers
*Have to be there even if you don't have clients despite onboarding promises of not having to..a lot of time wasted as a student.
Appointment-based and often back-to-back. (No grace from the owner if something causes you to go a few minutes over like a client showing up 10 min late then deciding to go to the bathroom before we can start)
Owner outwardly treats her techs like a burden if they go over on time since they're paid hourly.
***During a monthly staff meeting, the owner used profanity toward technicians, criticized their nail art knowledge, and questioned their choice of profession,ironic.
Owner doesn't have any self-awareness (will sit and talk to clients and impede moving them from their pedicure to manicure, wasting minutes that are accounted for. Or will straight up sit in the tech's chair to talk to the client while the tech goes and gets polishes or nail art supplies, wasting the techs time as she involuntarily waits for the owner to finish her self-absorbed conversation)
Owner lacked basic respect towards those literally keeping the business alive, imposing physically unrealistic standards.
Owner will talk bad about staff to other staff.
*Owner unloads monetary worries onto technicians.
Other technicians have noticed mismatched paychecks from ADP records and the booking site transaction break downs. Location owner oversteps boundaries when it comes to her staff's personal lives (called a long since former employee, not an emergency contact, inquiring about a current employee’s personal life!) which is beyond invasive and inappropriate
**Owner will offer things to clients that the techs don't have time for (they do if they work through their lunch which the owner has no issues with, and she wont give you a new one)
Owner gives out too many freebies to clients for the smallest complaint, taking away the very little 5% commission the techs get on each service.
Gives out free services to influencers and friends, losing more money for everyone.
*Highest turn-over rate I've ever witnessed at a job.
Owner will come in to get her own nails done and leave before any of the techs can talk to her, shoos them away and tells them to talk to the front desk about anything.
Overall just an experience of inconsiderate ownership
*Everything I've listed above are real personal experiences of my own or have witnessed, the worst of which happened on my last day after giving my two weeks.*