Simple Work Undermined by Poor Local Management and Lack of Planning - Account Manager Orkin Employee Review

1.0
19 Nov 2024
Recommend
CEO approval
Business outlook

Pros

I enjoyed working alongside the technicians, who were knowledgeable and hardworking. Learning about the pest control industry was genuinely interesting, and I appreciated the opportunity to visit diverse businesses, assess their needs, and create detailed proposals to provide tailored solutions and close sales

Cons

Constant Issues with Commissions: I had to chase my commissions almost every other paycheck to ensure they were accurate, which was frustrating and time-consuming. Excessive Micromanagement: Despite claims of having the freedom to prospect and generate income in creative ways, management would become frustrated or upset if we didn’t strictly adhere to their rigid guidelines. Lack of Trust in Employees: The micromanagement created a culture where employees felt undermined and unable to make independent decisions. Frequent Staffing and Planning Problems: Chronic understaffing and poor planning made it difficult to manage accounts effectively and meet client expectations. Mixed Messages from Leadership: The lack of consistency in management expectations made it challenging to perform efficiently and maintain confidence in leadership. Pressured to Mislead Clients:I was frequently asked to mislead clients by promising services or solutions we didn’t have the resources to provide, all to avoid losing a sale. This felt unethical and put me in uncomfortable situations

Explore other reviews about Orkin

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful place to work and meet chicks.

Cons

chicks sometimes smelled like pest control liquid

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, opportunities for sales depending on region

Cons

Orkin cares more about quantity over quality. If you care about doing a good job, don't work here. They will load your day up with tons of jobs and not enough time to do them (or do a good job anyways.) Management lives in their own bubble, and communicates poorly. I transfered to a new region and all services were a mess. Customers who have had Orkin for a year plus had homes still infested with pests. Prior techs hadn't cleaned any cobwebs, never cleaned webbing off siding or eaves. It was embarrassing. Commercial services weren't any better. I believe prior techs were just scanning stations and leaving. Orkin only cares if you punch through reports and collect money. If you also bring up customers that are being overcharged, management will never fix that either. Benefits also weren't great and quite expensive. Manager would also use slurs like the R-word despite knowing I had an autistic child. Just a gross place with gross values.

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Orkin Response
18h
Thank you for your service to Orkin and leaving a review. It is unfortunate to hear about your concerns with the company, and we are sorry this was your experience as this does not align with our company values. We will be sure to pass this along to the leadership team. Good luck in your next role.
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