Great to start, goes downhill fast. - Customer Service Representative (CSR) Orkin Employee Review

2.0
30 May 2023
Recommend
CEO approval
Business outlook

Pros

Lots of information to learn, talking to customers can be the best part of the day, sick pay is nice.

Cons

Management picks favorites and those favorites can treat you however they like with no fear of management stepping in. I have been treated poorly, blatantly ignored, and used as a dumping ground for unwanted roles. The work load is far too much for the pay. Training is not adequate.

Explore other reviews about Orkin

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Wonderful team, works with life situations, gas card, company vehicle, you get out what you put in

Cons

Scheduling can be tricky at times, can be stressful at times, some long work days, you get out what you put in

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Orkin Response
6d
Thank you for your review and service with the company. We hope your experience continues to be a positive one!
1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, opportunities for sales depending on region

Cons

Orkin cares more about quantity over quality. If you care about doing a good job, don't work here. They will load your day up with tons of jobs and not enough time to do them (or do a good job anyways.) Management lives in their own bubble, and communicates poorly. I transfered to a new region and all services were a mess. Customers who have had Orkin for a year plus had homes still infested with pests. Prior techs hadn't cleaned any cobwebs, never cleaned webbing off siding or eaves. It was embarrassing. Commercial services weren't any better. I believe prior techs were just scanning stations and leaving. Orkin only cares if you punch through reports and collect money. If you also bring up customers that are being overcharged, management will never fix that either. Benefits also weren't great and quite expensive. Manager would also use slurs like the R-word despite knowing I had an autistic child. Just a gross place with gross values.

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