Dreadful experience - Front of House Staff Orbit Group Employee Review

1.0
30 Sept 2023
Recommend
CEO approval
Business outlook

Pros

I really cannot think of any!

Cons

There are plenty of negatives. Staff are treated very unfairly. Training is a bare minimum. On the phones asap without adequate training. Managers are not supportive and rude to staff that just really want t o help Orbit residents. Couldn’t wait to leave. Got a much better job where they cared about their staff!

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Orbit Group Response
2y
I am very sorry to read your review. We want our colleagues to love to come to work with us and that obviously wasn't your experience. we will take your feedback on board. Thanks.

Explore other reviews about Orbit Group

3.0
22 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Flexible schedule great co workers

Cons

pay is low and job is very stressful

1.0
16 Dec 2025
Recommend
CEO approval
Business outlook

Pros

- Good benefits and fair salary - Great colleagues

Cons

- Awful management who provide little to no support and terrible leadership who don't seem to know what's going on - Bullying and intimidation is rife, throughout most teams, with fear of job security - Poor planning and rollout of services that are cancelled at the last minute - Inadequate tools and support to do the job employed for - Policies that are designed to intimidate customers - A CEO who is running the company to the ground, mass redundancies and even more mass sickness, with already stretched workloads being stretched even further - Development only possible if you are willing to compromise on morals

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Orbit Group Response
5mo
We’re really sorry to hear you feel this way. This isn’t the experience we want for our colleagues and isn’t reflective of the culture we strive to create here at Orbit. We’re committed to fostering an environment where all colleagues feel respected, heard, and valued and we’re continually working to support that goal. We also want to be clear that bullying or intimidation is not acceptable and doesn’t align with our values, and we encourage anyone with any concerns to report them, so they can be addressed properly. Periods of change can be difficult, but that doesn’t remove our responsibility to listen, communicate, and support our people. Thank you taking the time to share this feedback. Hearing these concerns helps us understand where we need to improve and do better.
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