5.0
3 Oct 2023
Current employee, more than 10 years
Minneapolis, MN
Recommend
CEO approval
Business outlook
Pros
I've been working at optim for 15 years and love it. I'm work from home. I get a lot of triage calls that come in on the nurse advice line and it can be stressful at times. There's a high call volume and the expectations are high. There are metrics that need met when working this job but it overall I love what I do!
Cons
The metrics sometimes can be difficult to meet. The call volume is high and you need to be able to have decent computer skills because there's a lot of information you look up during your call sometimes! You're flipping from one screen to the other.