Good overall, consistent - Customer Service Representative/RSA Optimum Employee Review

4.0
29 Jul 2022
Recommend
CEO approval
Business outlook

Pros

Loaded with benefits and good leave accruals

Cons

Lower start pay, around $10.80 back in 2016. Next to impossible to move up to RSA level 2 if working at the more consistantly slower locations. And no, years of working for them do not count, only consistent commission goals get you to the next tier. So, with only the annual 2-3% increases left as your means to climb, we determined it've taken me a mere 24 years before I finally cracked $20 per hour, lol!

Explore other reviews about Optimum

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

the benefits they offered us

Cons

rate of pay they offered us

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