Technical Support - Technical Support Optimum Employee Review

4.0
16 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Good hours and training. I'm not sure if the training still is in place though.

Cons

Focused too much on upselling new services. Not being able to stay on the phone long enough because the question of calls after 10 automatically go to the Tyler, Tx. location.

Explore other reviews about Optimum

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

the benefits they offered us

Cons

rate of pay they offered us

See reviews by: Helpful|Rating|Date|All