Serious Management Issues - Anonymous employee Operation Warm Employee Review

2.0
17 Jan 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work/life balance. If you want to turn off work mode after your work hours you have the ability to do so. Summer hours are nice. (Get to leave a few hours early on Fridays) Most of the people at Operation Warm are excellent to work with. On the whole, they are personable, friendly, and make coming into the office not so bad. They make an effort to get to know you and take a genuine interest in who you are as a person. I enjoyed communal lunches and fun snacks people would bring into the office. I made many friends here. Office atmosphere is very casual both in dress and behavior.

Cons

Serious micro-management issues. All decisions must come from the three people in the executive team as they do not trust their directors/other managers to handle their own budgets, objectives, or staffing. Richard Sanford is a terror to his employees. He is the human embodiment of Scrooge McDuck. He walks through the front door of the office at 9:30 or 10:00 to say good morning and then silently sneaks out the back door shortly after noon to go play golf or grab a beer. At the same time, he complains to the entire office that his employees want to work from home and that they want higher pay or better benefits. It's clear that Mr. Sanford thinks giving the bare minimum to his employees is a chore. He doesn't attend all staff meetings and will not use your name unless he needs something from you. He complains that we spend money on things like advertisements and tech, but still expects us to grow as a company. Unfortunately, Mr. Sanford's salary is public knowledge, as it's posted in OW's 990 form. (All non-profits must have a publicly available 990 form.) If you are planning on working here, or currently do, I highly recommend looking the 990 information up. Notice the year over year increases he has given himself. Company has an "anything for the sale" mentality. Forget standards in pricing, delivery, customer touch points, and even products! If you offer OW money, they'll do anything you ask. This presents several internal challenges, resulting in more work. I want to reiterate again that decisions like these are made by the executive team. They don't have to deal with the consequences of these decisions. They just look at their bottom line. The work from home schedule is awful, inconsistent, and unfair. All employees are expected to go into the office three days a week, but some managers/executives get away with coming in fewer days. Training is not encouraged for employees. Every once in a while some executive or manager will come around and ask you "what would you like to learn" or "what are you interested in pursuing" but no action is taken. If that training you want to take comes a cost, forget it. It won't happen. It very much feels like management is putting up a front so that they can check off the personal development of employees checkbox without actually doing anything. Really high turnover for such a small company. Go figure I guess. The hiring process to replace people feels like a revolving door. I saw a lot of great people leave because they found much better opportunities. Operation Warm hardly ever put up a fight to keep them. Sub-par benefits and pay. Insurance is average. PTO is average. 401k is lacking. Pay is lacking.

avatar
Operation Warm Response
3y
We really appreciate your candid feedback. Thanks for recognizing the positive element of your Operation Warm experience: work/life balance, excellent coworkers, etc. We are genuinely sorry to hear your perspective on your experiences with Mr. Sanford. Please be assured that all compensation at Operation Warm is reviewed by HR, the compensation committee of the board, and in line with industry compensation surveys. As a non-profit organization, we do our best to keep up with benefits and compensation amongst both our non- and for-profit peers. In fact, there is a robust system of checks and balances in our management structure including review processes and surveys to gather and respond to employee feedback of all types. Requests for training follow a similar process, ensuring that the training is of value and appropriate for the employee. Lastly, like many companies in the covid era, we are consistently evolving to the changing landscape of expectations on working from home. We’re pleased that we can offer a Hybrid work arrangement currently and have received a positive response to it by staff. We do our best to operate in a way that ensures Dick’s strategic vision continues to bring warmth, confidence, and hope to so many underserved children, while also serving our staff and offering a meaningful place to work. Best of luck in all you do – we hope you found a working environment that better meets your expectations. Thanks for your contribution to Operation Warm.

Explore other reviews about Operation Warm

5.0
18 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Great atmosphere and organization culture, ability to do a lot of travel.

Cons

To much travel. Pay is not great.

avatar
Operation Warm Response
11mo
Thank you for your thoughtful feedback—and for being part of the Operation Warm team. We're glad to hear you're enjoying the culture and atmosphere, and that the travel has offered meaningful opportunities to connect with our mission in the field. We also recognize your concerns around travel demands and compensation. For some roles, like Program Manager, travel is a core part of how we deliver on our mission, and we do our best to set those expectations clearly during the interview process. That said, we continue to review our practices to ensure they align with employee well-being, performance expectations, and market standards. Your feedback contributes to those ongoing conversations. Thanks again for the important work you do to help bring warmth, confidence, and hope to children in need.
2.0
29 Jan 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great mission. Good coworkers. Love helping the kids and working the events.

Cons

Micromanagement from the top down. Emails need to be reviewed before they can be sent. All powerpoints and proposals are micromanager. Staff doesn't know the full plan and it changes constantly anyway. Focus is on the corporate partners with lots of $$ rather than the kids and community needs. Coworkers are shuffled around to different positions with no input. Some even disappear or go on "extended leave" never to be heard from again. Managers are promoted based on favoritism. Most have no management experience whatsoever. Friends are hired and given special treatment. Steer clear if you want to be appreciated and feel like a part of a real team. Environment is very toxic and its a revolving door.

1
avatar
Operation Warm Response
1y
Thank you for sharing your feedback. We take workplace culture seriously and are always striving to create an environment where employees feel valued and supported. While we acknowledge that change is part of any evolving organization, we work hard to communicate plans and ensure alignment with our mission. Our focus on corporate partnerships directly enables us to serve more kids and communities in need, and we remain deeply committed to that impact. Regarding management and decision-making, we encourage collaboration across teams. Reviews of key communications and materials help maintain quality and consistency, but we trust our employees to execute their roles effectively. We also invest in leadership development to ensure our managers have the tools and support needed to succeed. We want to be clear that employee leaves and personnel decisions are private matters, and we respect the confidentiality of our team members. While transitions happen in any organization, we approach them thoughtfully and with professionalism. We recognize that no workplace is perfect for everyone, but we remain committed to fostering a positive, mission-driven environment. If you’d like to discuss your concerns further, we’d appreciate the opportunity to have a conversation. In addition to reaching out to HR or leadership, you can also share feedback through upcoming performance reviews and our annual culture survey. We’re here to listen and continuously improve.
See reviews by: Helpful|Rating|Date|All