They lure you in during the interview telling you about the great opportunity for earning potential and professional advancement. Then once you start you realize you were duped. Apparently, according to the people who used to work at Yodle (Ben's previous company), this is the exact trick they used over there.
There is no heart and soul in this company. OpCity does not value the people that work for them. If you aren't on the phones dialing away at this call center, you are of no use to them. You are required to work all holidays and if you get sick or have to take a few days off for a wedding for example and are unable to make your #'s, this puts you on a warning. On the next pay cycle if you don't make them, they put you on a written warning and then it's the 3 strikes your out policy. There is zero job security here so if you have a family or responsibilities you might rethink working for this joke of a company.
They promote people that have absolutely no business being managers some are lazy and others completely incompetent.