Good Roots, But the Current Direction Is Unsteady - Quality Assurance Engineer II Onit Employee Review

Dear Employee, Thank you for the candid feedback and for the opportunity to address those here. We agree the company has gone through some major changes, with decisions from our investors to prepare us for the next phase of growth. Our ELT updates us on those, in Town Halls every quarter of the amazing progress we have made and the road ahead. The changes in our CX (Services and Support) org are a direct reflection of the changes in Product and Engineering, towards Unity. It takes time for a change of such magnitude to settle down and that is what you may be experiencing - the feeling of being “unsettled”. We acknowledge that. When the change is taking strategic shape, it might feel like minimal oversight. When we start to execute on the change, we may feel “micromanaged”, in the form of follow through and reviews. But that is only until the change becomes the new norm. However, changes should not impact transparency or openness. In fact, those are our core values and are always upheld. You should hence, feel free to respond to the eNPS next time. It is completely anonymous, as clarified in our Global Town Halls and On It Sessions in India. Transparency works both ways - we encourage you to walk up to your manager or HR and come talk to us. Isn’t that the culture we are used to? And it is our collective responsibility to uphold this open culture. Thanks again, and looking forward to chatting with you.