Weak Tech leadership and Unhealthy Work Environment - ITSM Specialist Onbe Employee Review

While I enjoyed my role and my immediate team during my nearly three years at Onbe, the broader technology organization experienced challenges that ultimately impacted my experience. I worked alongside fulltime employees who had been with the company for 8+ years. These individuals were extremely knowledgeable, experienced, and had strong ideas for improving infrastructure. Unfortunately, leadership consistently failed to trust them or take their recommendations seriously. Several employees, including myself, observed a significant shift in leadership style after a new member of SLT joined the organization. He centralized decision-making and frequently engaged directly with individual contributors instead of working through established managers and directors. His questioning style often felt more accusatory than collaborative, and his primary focus appeared to be cost-cutting and pleasing upper leadership. IT leadership was top-heavy and missing key middle management roles. Instead of hiring team leads, managers, or senior managers — roles that exist in other departments — the company filled the tech org chart with directors, senior directors, and VPs. Yet despite this, employees were repeatedly told that the company needed to “save money.” As noted in other reviews, contractors are prioritized and given significant authority to make decisions and act on issues. This appears to be influenced by the shared cultural. Contractors openly admitted that their work depends on ongoing issues, escalations and tickets, which discourages long term fixes, documentation, and preventative solutions. Instead, problems are temporarily patched so they reoccur. I hope these concerns will be shared with the appropriate departments so they can be addressed and improvements can be made based on the feedback from many employees.