Tier One at Omega - Tier I Technical Support Omega Systems Employee Review

2.0
11 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Coworkers are awesome and genuine people who make the workplace a fun time to be in. Taken on fancy dinners occasionally. Good benefits.

Cons

People are held to different standards. Management pretends to care and will string you along with false promises about career opportunities and other incentives that end up being dead ends. No training time to learn things you don’t know to further your career unless doing so on your own time. Communication between different teams was horrendous, sometimes even told entirely not to reach out to other teams about something they are working on. (I.e. needing to get managers involved to ask questions to an engineer about an ongoing project) If you are good at you’re job, you are given a heavier load and more is expected of you with no incentives. Acquired multiple other company’s, took on their workload and got no incentives Expected to be the middle man between customers and other teams rather than the other teams picking up the phone and making or taking the call Reviews were almost always late. Monthly one on ones happen once every 3 months if you are lucky. One of my Yearly reviews was also late by 3 months.

Explore other reviews about Omega Systems

5.0
29 Mar 2023
Recommend
CEO approval
Business outlook

Pros

So many smart people with lots of experience. Friendly atmosphere, family oriented.

Cons

Work levels can sometimes be a little overwhelming and the "old guard" can be resistant to change.

2.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Working with several different business sectors so you get exposure to a lot of different technology needs. Helpdesk techs are mostly good to work with.

Cons

Management only cares about metrics, they prioritize this over employee wellbeing. They will do anything for the customer, even if it costs them in money or employee health. Many of the L1 techs seem very inexperienced and despite repeated training, will still violate SOPs or skip basic troubleshooting expected of them. Management is hostile, some middle managers seem to take pride in punishing employees for violating procedure and present expectations in a threatening way. Helpdesk techs have been threatened with being fired on multiple occasions and on large meetings. Upper management laid off several helpdesk techs, which put a strain on the rest of us, and then started hiring new techs at a lower pay.

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Omega Systems Response
2mo
Thank you for your feedback. We aim to create a supportive and respectful environment while maintaining clear performance expectations for all team members. Our service desk operates in a fast-paced environment where accountability and customer service are both critical, and we continuously work to balance these priorities with employee wellbeing. We regularly gather employee feedback and use it to improve communication, support, and overall team experience.
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