Good company, repetitive day-to-day - Customer Operations Specialist Octopus Electric Vehicles Employee Review

Hi there, thank you for your feedback. We’re really glad you enjoyed the office vibes, the team, and our mission, those things are the heartbeat of what we do. We totally hear you on how much we’ve changed. Scaling fast is a wild ride, and while we’re always aiming to get better, we know our culture is a bit "all-in" and might not be the right fit for everyone. On the HR front, we definitely do things differently. We don't have a traditional HR department because we believe that everyone at Octopus works in HR; we want every person to feel a direct responsibility to look after one another rather than offloading that care to a separate team. It’s a unique way of working that relies on open communication, and we’re sorry to hear it felt like there was a ceiling during your time here. Regarding progression, we’re actually super proud of our track record for internal growth, we have so many examples of people moving across the business and rising through the ranks. We’re always looking for ways to make those pathways even clearer for everyone. We really appreciate you speaking up, as it helps us keep an eye on how we can better support our people as we grow. Wishing you nothing but the best in your next role! Alys Peart - Director of Employee Experience