Pros
It gives a great opportunity of learning and growing. Great experience for the future and building a career because you learn so many things, from retail to management, to call centre work, finance work and you learn how to underwrite really well. They make an effort to help the staff learn and keep they teaching them, you'll find yourself learning a lot. some people are really amazing and great to work with. you'll find giving and warm hearts willing to help you bring out the best in you.
Cons
Employees are told off a lot for not reaching the impossible targets. Many feel so stressed they stop performing. the paradox of being pushed so hard to perform and achieve the targets, to the point where you're forced to lower your risk instincts out of fear, versus all the consequences you get if your loans become Never Paids/write offs, which messes up your scores as an underwriter, is insane. The constant fear of both is very stressful and confusing. Management is really bad, and they don't take in what we say even though we are the ones dealing with the customers daily. We see ourselves losing customers due to the everyday harassment through call after call, still they keep pushing us to call again and again. Its sad when we make such an effort to build a relationship with them and then see them blocking our number or getting so upset at us because they cant take the amount of calls oakam is giving them. it feels like the management lacks basic understanding of customer service. It doesn't matter how cold it is outside, we are pushed to leave the doors open, even the stores with automatic doors that open as soon as someone walks by are forced to stay open, and of course, staff members get sick. and that's the cycle of working at oakam.