Needs serious change - Executive Numerade Employee Review

Thank you for taking the time to write out your thoughts. We just completed our first employee engagement survey and have clear steps to take to improve in some areas while maintaining what people love about working here. We're not perfect, but we're listening. Although critical feedback like this can be hard to take in, it's often the most important kind, and I am grateful for it. As an early stage and fully remote company, we find ourselves in ever-changing and often ambiguous situations. We have ambitious and challenging goals because we believe it's what the world needs. And we are still a small team where each person has a tremendous impact on the growth and direction of our business. The pace of a fast-growing startup is certainly different from the pace of a large and established company, and as such, we recognize that our culture is not for everybody. We do believe in work-life balance--being effective during work hours so that you can completely unplug at nights and on the weekends. Sometimes urgent things do come up, because we are a 24/7 resource for millions of students and educators. and they depend on us. No team member should shoulder that burden alone, and we are working on expanding the team to ease these growing pains. We are truly grateful for your contributions and take your feedback to heart as we go forward.