Worst place i've ever worked - Customer Care Agent Numan Employee Review

A small number of exceptionally talented and thoughtful colleagues. Unfortunately, many of the people I most respected left or were made redundant during the summer 2026 restructuring.

In my experience, leadership struggled to turn highly favourable conditions in the weight-management market into a coherent and sustainable strategy. Priorities shifted constantly, specialist expertise was frequently disregarded, and capable employees were abruptly made redundant through a process that felt poorly explained and lacking in transparency. The culture also lacked psychological safety. During a group forum, a senior contractor publicly questioned me about my individual wellbeing score and asked me to elaborate on why it wasn't to their liking. As someone with a disability, I found this exposing and inappropriate, particularly because the conversation took place in front of colleagues rather than privately. I was also repeatedly approached by the CEO for unexpected conversations in the office, which I experienced as very uncomfortable. Senior contractors were sometimes given significant influence before appearing to understand the organisation, its people or the work already underway. Loosely formed executive ideas were regularly treated as urgent strategy, creating churn and forcing teams to deliver against continually moving priorities. The restructuring removed substantial talent and institutional knowledge while, from my perspective, there was little visible accountability at leadership level for the decisions that had shaped the company’s position.

Very open and collaborative culture. You can approach almost anyone in the business, regardless of seniority, and people are generally willing to help. The company is genuinely open to change. As someone brought in to improve processes and ways of working, I've found people receptive to new ideas and keen to make improvements. Great office location, right next to Farringdon station, making commuting straightforward. Ambitious business with exciting plans. There's a clear desire to be at the forefront of the future of digital healthcare, which makes it an interesting place to work.

Priorities can change frequently, sometimes on a daily basis. That's fairly typical of a scale-up environment, but it can make it difficult to maintain momentum on longer-term initiatives and occasionally results in work needing to be reprioritised.