Disorganised onboarding, no support, no accountability. AVOID. Tesco have better management - Lab Technician Novogene Employee Review

This place cannot get the basics right. My induction was a shambles — out of four people involved, only one had bothered to be prepared to talk about their part (You could just tell unfinished ppt, stutter, reading the ppt word for word...) HR and my line manager, the two people who most needed to have their act together, showed up with nothing. I had to chase down my own access card myself. My line manager was still slapping together the induction slides minutes before walking into the room. A month into the job, I still didn't have access to basic systems I needed to do my work. I had to keep chasing my line manager for it — this should never take that long. My line manager did not once teach me what to do. I learnt everything from one colleague. Management here is checked out. My line manager routinely vanished early with no warning, never checked whether the department was drowning, and when we asked for help, gave us a vague "I'll find someone" that never materialised into anything. The senior manager on site didn't speak to me once on my first day — and didn't speak to me again until now still. On my first day of properly working, there were two of us, buried in overtime with zero management support (My colleague asked our line manager for help in the morning, afternoon, and whenever we had time to message. We only messaged the senior manager because our line manager was gone before 5pm). When the senior manager finally did show up, instead of addressing why we'd been left unsupported, she tore into a colleague in front of me — the same colleague who had spent the entire day training me from scratch. Publicly humiliating staff to cover for management's own absence is a disgraceful way to run a team. Management here has a habit of blowing minor, non-issues completely out of proportion. Aside from being pulled up about supposedly taking unnecessary breaks, there was never any real conversation with me about anything else — no check-ins, no feedback, nothing constructive. I was on time for the overwhelming majority of my shifts, with maybe a handful of instances of being a few minutes late, yet this was treated as if it were a persistent, serious problem. Similarly, break lengths were exaggerated based on a secondhand claim my manager wouldn't even attribute to anyone specific — no direct conversation, no chance to clarify or address it, just an anonymous "someone told me" treated as fact. Making mountains out of molehills like this, rather than having a normal, direct conversation with staff, says a lot about how this place actually manages people. On top of that, targets are set with no regard for actual workload — volumes swing constantly, and when people step up to cover the overflow, there's no extra pay, no benefits, nothing. Management here has a habit of blowing minor, non-issues completely out of proportion. Aside from being pulled up about supposedly taking unnecessary breaks, there was never any real conversation with me about anything else — no check-ins, no feedback, nothing constructive. I was on time for the overwhelming majority of my shifts, with maybe a handful of instances of being a few minutes late, yet this was treated as if it were a persistent, serious problem. Similarly, break lengths were exaggerated based on a secondhand claim my manager wouldn't even attribute to anyone specific — no direct conversation, no chance to clarify or address it, just an anonymous "someone told me" treated as fact. Making mountains out of molehills like this, rather than having a normal, direct conversation with staff, says a lot about how this place actually manages people. Also, HR told me that morning shift get £10 and night shift get £25 compensation. But I only just found out that even though they call it “night shift” if you don’t work starting from 1pm, you don’t get compensated. I was also told by HR that you might the compensations is decided by the company and they might not even give you any compensations. To end it all, there is no continuing professional development in this company. Its honestly not worth your time here.