Good company - Customer Service Representative Northgate Employee Review

3.0
18 Aug 2021
Recommend
CEO approval
Business outlook

Pros

There are a lot of Nice people working at Northgate and there is good atmosphere within the company. They give you an extra day's annual leave for your birthday.

Cons

There is a lack of training when you join the company so new recruits take time to get up to speed. There are not a lot of processes in olace

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Northgate Response
4y
Thank you for taking the time to post a review. We will take on board your feedback.

Explore other reviews about Northgate

5.0
23 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Great company to learn and grow with.

Cons

Sometimes it seems like they lack direction.

2.0
26 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Pays the bills, Good BDM team.

Cons

Where to start….. Useless management. New business Team (order takers) get all the praise whilst the Account Managers do all the work. Commission structure is always tailored to New business. Paid in arrears and is always wrong, lucky if you do manage to sort it. Senior management are a waste of time, take it or leave it. Lost load of good people because of this attitude. No career progression, ones that do get promoted into seniors end up redundant. This seems to be a trend same thing every few years.

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Northgate Response
2y
Thanks for taking the time to leave a review. All feedback is appreciated. We have invested in leadership development opportunities within our sales function to aid career progression and development. Happy to have a more in depth conversation on how we can address concerns if you wish to contact HR Shared Services.
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