Great coworkers overshadowed by poor leadership and vision - Customer Success Manager (CSM) Ninety Employee Review

Some of the best people you can find to work with. Funny, smart, talented, and resourceful. Simply a collaborative and supportive environment to be a part of. The benefits and pay are above market and reward hard work. If you are someone who is ready to make a change, you will be recognized. If you are a consistent producer and follows through the ups and downs, you will gain new skills through osmosis. Exciting new projects to work on constantly.

Management has a tough job and sometimes doesn't get it exactly right. I don't think it is malicious or purposeful, but there are growing pains. The company is growing both in headcount and in structure. If you are looking for a lot of scaffolding for you, probably not the best place.

First of all, the people and the culture. The overall team is open and honest and everyone seems to be able to handle both criticism and compliments with the same grace. People hired here, despite being some of the best in the industry, do not seem to be stuck in their egos or high on themselves. They support and recommend team collaboration and are focused on continuous improvement. Next the product offering and concept behind the company are geared towards making businesses both more successful and work more effectively, humane and productive. That is something that I feel comfortable getting behind. Not only is the company building great products but they are also using those same products in the company and following the same practices. This is also the first company that I have been able to get my software and permissions set up within the first couple of days after joining. I was able to contribute within the first week or two which was amazing. I also like the fact that the company assigns another individual to help you along during your first few weeks/months in the company.

So far I have had a really good experience with working with Ninety and working with all of the people here. Most of the issues that I have the company is actively working through to try to improve, so I have no complaints about that.