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      NiSource

      Engaged employer

      NiSource reviews

      Old system lots of knowledge pay low - At Home Cust Service Representative NiSource Employee Review

      2.0
      14 Jul 2024
      At home cust service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Stock purchase plan discount 401k

      Cons

      Back to back calls Old dos system black red green screen A lot of scripts rules Management never talks to you unless you don’t take enough calls or use scripting incorrectly

      Explore other reviews about NiSource

      5.0
      3 Apr 2026
      Lead, category specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay & people are great

      Cons

      Need more stringent work instructions/ policy

      3.0
      4 Jun 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Better pay than most companies in NWI

      Cons

      Leadership turnover every so many years

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