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      NiCE

      Engaged employer

      NiCE reviews

      I wouldn't recommend working here - Engineer NiCE Employee Review

      1.0
      25 May 2023
      Engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Not much to be proud about at this company currently. * Historically they offered motivosity to share small monetary rewards with peers, that is now gone. * Historically they allowed for your work-from-home schedule to be determined between you and your manager, that is gone. * Historically they allowed for occasional team building outings to be expensed to the company, that is gone. * Historically there was a food store on the 3rd floor and an allowance of money was given to each employee to spend there, that is gone. Leadership has their eye focused on saving money and doesn't seem to care about employee's personal happiness and work experience any more. It seems that the effects of the departure of the long time CEO Paul Jarman are starting to be manifested.

      Cons

      * Leadership is fanatical at requiring in-office attendance. They say that in-office attendance is required 2 times per week. If you go on vacation you're still required to scan your badge 8 times per month. It seems like leadership is looking for a way to reduce the number of employees without calling it a layoff. * There are too many levels of leadership. Some decisions can only be made by the highest level of leadership. It seems that executive leadership is micromanaging too many things. They need to put more trust in the lower level leaders. * Getting a raise in salary is almost impossible. There is a yearly merit cycle, but that only gives 2-6% salary increases to a select number of employees. Doesn't allow for employee's salary to keep up with the current high rate of inflation.

      avatar
      NiCE Response
      3y
      Thanks for your sharing your thoughts. Our NICE-FLEX hybrid work model allows NICErs to enjoy the best of both worlds – two days a week from the office to benefit from team collaborations and in-person connection, and three days of work-from-home. At NICE, we hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. We encourage you to reach out to your HR Business Partner or direct manager to share your specific concerns.

      Explore other reviews about NiCE

      5.0
      29 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, Good tech stack, and engaging team

      Cons

      Pay scale, benefits are weaker compared to other companies of this size

      4.0
      25 Feb 2026
      Sales development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      2mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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