Terrible Service, Execution and Culture - Anonymous employee NiCE Employee Review

2.0
13 Apr 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Broad set of products and company continues to grow. Some great people in the field and in mid-management.

Cons

NICE has a reputation for not having great support and it is true. Service execution is terrible with major back logs and continuing product issues across the board. This has been the case many years but it has gotten even worse and the company has not laid out an acceptable plan to fix it.

Explore other reviews about NiCE

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, Good tech stack, and engaging team

Cons

Pay scale, benefits are weaker compared to other companies of this size

avatar
NiCE Response
2d
Thanks for your review! At NiCE, we’re committed to investing in our people by fostering a positive culture and providing excellent benefits. Our compensation and bonus structure remains above industry benchmarks, and we have continued to offer both even during broader global challenges. Wishing you continued success in your career journey with us!
3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The product itself is strong, and the market position of the company opens doors

Cons

High demand on sales performance with low company/management support from engineering, overlays, implementation and customer support

avatar
NiCE Response
2d
Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! Our strong sales support, including enablement and training, ensures our teams are set up to perform and be well rewarded. We wish you the best for your professional endeavors!
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