Strong company, poor management - Project Manager NiCE Employee Review

2.0
1 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Market leader and strong, evolving product strategy Financial health and revenues Innovative tech

Cons

The positive reviews are mostly by those who've worked there around a year or less, or by upper management. Those of us who stick around past the 1 yr "honeymoon" period get to see what things are really like. - Good ol' boys club - advancement is based on who you're buddies with, and little to no women in leadership posisitons - Low starting salary, impossible to achieve 100% of bonus, mediocre merit increases for top performance; your merit is based on the performance of your colleagues - They promote underqualified people to management positions - Professional Services leadership likes to say that "we want you to make mistakes" however, that is no where near the case and they nit pick everything you do. All in all, we take on massive amount of workload for abusive customers, almost every sales contract has to be revised because it wasn't sold properly. We work long hours with little recognition and no compensation to reflect our efforts and the toll it takes on us physically and mentally. NICE is terrible to work with, I understand inContact had a better culture before I joined, but that is all gone now. The ability to be promoted is laughable. inContact PMs are told there is no Program Manager position, while we see our colleagues over at NICE get promoted to Program Manager all the time.

Explore other reviews about NiCE

5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

NiCE is not only in great financial shape, but also its culture of innovation and inclusion is fantastic. NiCE keeps growing and investing in their employees. There are plenty of opportunities for growth. It is refreshing to see a company that is able to recognize their employees, not only financially with a good salary and benefits, but also in training and recognition. It is also very exciting to see that NiCE is at the core of all the AI innovations, so if you like cutting edge technologies, this is the right place to be! There is always something to learn!

Cons

As the company grows organically and through acquisitions, there are potential challenges of miscommunication or unnecessary processes that are expected for any company at this stage

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NiCE Response
1mo
Thank you for sharing your experience. At NiCE, we’re driven by innovation and real world impact, a focus that continues to shape our growth. This is reflected in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. As we continue to scale, we remain focused on creating meaningful opportunities for leaders to learn, innovate, adapt, and grow their teams. Wishing you continued success in your career journey at NiCE!
3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The product itself is strong, and the market position of the company opens doors

Cons

High demand on sales performance with low company/management support from engineering, overlays, implementation and customer support

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