Pros
- Team (other LOs) - Pay (commission structure is really good)
Cons
- everything else - upper management: upper management lacks management skills. they tell you they care about you and don't want you working saturdays, and then will make you work Saturdays within days notice despite hitting your goal. - "ignore the noise" newrez wants to be quicken loans so bad they tell us to noise the noise. instead of having us ignore things going on, they have the entire company ignoring customers (from LOs to management). if you need help with a customer, or if a customer feels ignored - good luck! they and you are on your own. - they pride themselves on exceptional customer service - but their customer service is actually non-existent. loans will get denied and then won't tell their LO's it got denied. you'll find out when the borrower calls in asking for an update. - zero support from managers. being forced to work weekends. managers should work with their team on weekends for support. instead, they force LOs to work ridiculous time slots on the weekend while they sit at home and casually send the "lets get to work team!" email. management has never and will never support their team/work with them on weekends. - technology: technology was fine when I started a few years ago, but has gone down the gutter. "don't fix it if it's not broken" is something they do not believe in. systems are incredibly slow and when there is a problem that needs addressed, instead of working on it to fix it, they instead find a time-consuming work around because that's easier than to actually have to figure out where they went wrong. - if you have a bad day, your managers will automatically think you forgot how to sell and force you to send them call recordings and sign you up for training classes. - PTO: You can take pto but they make you feel guilty for taking off and it's nearly impossible to catch up when you come back. youre out-of-office contact (manager) will not likely respond to any emails and then get mad at you for taking several hours to catch up. they expect you to do that on youre own time so it does not interfere with new business. - many more cons but my hands are tired from typing this. You get the point.
