Disorganized Management & Poor Employee Moral - Application Support Analyst New York Racing Association Employee Review

Nice location, nice full-time employees

On your feet all day long.

It is hybrid which helps if you are going to school, have kids, or take care of family.

There are a lot of cons unfortunately, I will start with the biggest one which is zero communication from management regarding tracking your progress. You only have weekly meetings with your assigned QA coordinator to go over calls and chats for the week but nothing in depth regarding where you are on the metric system which is an issue when it comes to your yearly review as you would have some low numbers that no one brought to your attention during the whole year. There is also no team meetings for refresher trainings or just to give your feedback about how management is doing. The pay of $17(which goes up to a few cents based on your yearly review and is not awarded to everyone) is not worth it in my opinion. They also do allow for anyone to be off on saturdays even on a rotating basis like most jobs do which makes no sense as they would have all of the CSR’s online for every hour of 9AM-12 midnight they can atleast let one or two people be off on saturdays on a rotating basis but nope. HR also is not available for any documents you may need for your record which is concerning. They also do not give accurate information as it is constantly changing without any warnings. The laptops are also old and just wiped and given back out to the new CSR’s so they have a lot of issues such as slowing down, audio issues etc. You can’t put new systems on a old model laptop which they can afford to give the CSR’s all the money that they make it is very sad as the CSR’s are the main point in contact for customers you would think they would treat them better.