Nice workplace - Customer Service Representative Nespresso Employee Review

4.0
5 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Nice people, generous benefits, & free coffee.

Cons

Poor work life balance. Not enough staff for demand.

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Nespresso Response
4y
Dear Customer Service Representative, I believe our people are what make our company great, so I’m pleased to hear you found Nespresso to be a “nice workplace” with “nice people.” We strive to offer competitive compensation and benefits, like free coffee and machines. As our business continues to grow, we will continue to evaluate the ways in which we are scaling our team to support that growth. We actively encourage and implement ways of working to support work-life balance, and I welcome your feedback and ideas on how we can continue to improve in this area. Please feel free to reach out to me if you would like to discuss further. Sincerely , Alfonso Gonzalez CEO, Nespresso North America

Explore other reviews about Nespresso

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
4w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

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Nespresso Response
2d
Hello, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated your coworkers and the organized work environment during your time at Nespresso. We also take note of your comments regarding your overall experience in the role. We understand that customer-facing positions can come with unique challenges, and we continuously strive to support our teams and create an engaging and positive workplace. Your feedback is valuable as we continue to improve the employee experience. We wish you all the best in your future endeavors. Thank you.
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