Pros
* Talented, passionate team members who care deeply about their work and clients.
* Some legacy client relationships still provide opportunities for meaningful and rewarding work.
Cons
* New business development has stagnated. The agency hasn’t secured a significant new client in years, due to outdated approaches and the absence of a dedicated business development function.
* Decision-making is overly centralized. The CEO remains deeply involved in day-to-day matters, which limits the autonomy of team leads and sidelines strategic voices.
* High turnover has become a persistent issue, leading to knowledge loss, instability, and burnout.
* Compensation lags behind market benchmarks; raises are infrequent, bonuses are rare, and salary reductions of up to 20% have occurred.
* There is minimal investment in employee development, training, or long-term career growth.