CHANGES NEED TO BE MADE - Anonymous employee Navan Employee Review

1.0
3 Aug 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At this point the only pro is that we are all working from home so we don’t have to see each other in this stressful condition.

Cons

We are under complete and utter stress 24/7. The company has made it almost impossible to do our jobs correctly. We’ve been put under the light of the APP that never works correctly and are still told we need to figure it out under a certain amount of time or else we will be written up. We are also being told that upper management is being pinned against each other in efforts to get rid of people. They have completely undermined the lower teared group of consultants and put them in a position where they have no room to move. Other employees are in a position where they don’t think there is any way they can positively come out of this job OK. It has become a disaster for a company I once thought was great to work for. These problems did not occur when covid-19 happened they already existed before then.

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Navan Response
5y
I appreciate you sharing feedback and I’m sorry to hear that your experience has been one of stress and frustration. We truly believe that it’s critical to our success that you feel supported in your role and that you have work/life balance, particularly in this difficult time. There are a lot of exciting, necessary changes being made to the Travel Experience operation that will allow us to be more efficient, more effective, and will enable success across the team. Building a strong culture within Travel Experience is a top priority for me, as is the wellbeing of our employees. I would love to understand more about your experience, and encourage you to reach out directly to leaders within support, your People Success Business Partner, or to me directly so that we can better understand our opportunities to improve. Ciara

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5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

Cons

notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

3.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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