business model not proven to experts, cause higher churn for companies expensive, competition - Anonymous employee Navan Employee Review

1.0
26 Oct 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company is growing and it looks good on a resume.

Cons

Long term I lack belief in it. I do not like our hires, I understand we are blitzscaling, but many are fraternity small salesmen. There are a lot of competitors esp in Europe and the model as an industry isn't proven. i dont think this business model is correct, I belief there is a smarter model that some competitors have just adopted.

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Navan Response
7y
Hi, thanks for sharing candidly. To totally disrupt an industry takes a whole different way of thinking –– and building –– that is unlike any other business travel platform that finance leaders, travel managers and road warriors are used to having to deal with. I recognize we're still early days along the path towards realizing our vision, and we have a lot to figure out along the way. Your ideas and feedback are valuable in helping to shape how we build TripActions, and I'd encourage you to come to me in-person to share in more depth. Thanks, Rich Liu Chief Revenue Officer

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Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

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Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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