Pros
No commute (Remote); a steady paycheck (even though not much); they provide equipment (I was overjoyed to mail it all back to them)
Cons
I initially got this position through a staffing agency and worked as a temporary contractor for Nations Benefits for a few months before they offered me a direct hire position that would be permanent. Almost immediately, there were several changes---none for the good. The micromanaging was insanely dehumanizing: even though the position was remote/WFH, we had to ask to go on breaks/lunch, even the bathroom! Any time spent away from being in front of our screens was subject to manager approval which is crazy because i am in my own home! Break and lunch schedules are NOT set and change daily. So you can't even plan ahead for drs appts during lunch time or pick your kids up from the bus stop because you dont know what time you go to lunch until the time you clock in for the day. Any deviation from the schedule is subject to a possible write up. Let's say you were supposed to take lunch at 2pm but your call with your member ran over until 2:05pm. You are required to fill out a form to inform your manager why you were 5 minutes late to clock out for lunch. Its absolutely ridiculous the amount of micromanaging the managers do. And while all this is happening, PLEASE don't expect any assistance from leadership that needs managerial approval/overrides. They are not helpful in the live chats----and that's if they even bother to try and answer your question at all. Expect to be ignored on a regular basis. The pay was NOT worth the headache of this role. The training was subpar and every single day there were maintenance issues. At least once a day we had to lie to our members and say "we are currently upgrading our systems which is why we are unable to pull up your account"---when in reality something has crashed and IT couldnt fix it. If you like being treated like an inmate by a drill sergeant then this is the perfect job for you. If you respect your time, autonomy and dignity, I would suggest finding another company that actually treats their employees like human beings and not robots.