Pros
Great local people! Solid, stable company, decent PTO and they are continually trying to move their computer systems ahead.
Cons
Unfortunately, the company has become much larger very quickly and in the process, the(upper mgmt.) has lost sight of what drives success-their employees. As they grew, they tried to put more restrictions and micro-manage what seems, at the claim desk, far less important than actually handle a claim. The claims desk has lost the ability to adjust claims and use our knowledge. "results" are now driven by metrics which are documenting things such as "is the claimant attorney represented" and did the appropriate box get checked off rather than being driven by a good/fair settlement or handling of a claim in a timely manner. So many priorities of misc. items that its difficult to prioritize the actual handling.