A Disheartening Experience at Natwest Boxed (Mettle) - Engineering Manager NatWest Boxed Employee Review

1.0
13 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Acceptable Benefits Package: The benefits package at Natwest Boxed (Mettle) is the only notable pro. It's reasonably comprehensive and aligns with what's typically offered in the industry.

Cons

Lack of Vision and Direction: There's a noticeable absence of clear and coherent strategic vision from the top echelons of management, creating inefficiency and confusion within the engineering teams. Inefficient Management Practices: The approach to management, especially at higher levels, is disorganized and lacks transparency. This results in frequent and disruptive changes that adversely affect planning and team morale. Inadequate Resources and Support: For the scale of the projects undertaken, there's a stark under-provision of essential resources, both in terms of technology and manpower, leading to overburdened teams. Toxic Work Culture and Bullying: Bullying from Senior Engineering Managers and Above: A major issue is the prevalence of bullying behaviour originating from senior engineering managers and higher-ups. This leads to a hostile work environment, affecting team morale and mental health. Lack of Support for Bullying Victims: The company lacks sufficient mechanisms for employees to report bullying, leaving those affected without the necessary support. Suppression of Open Communication: Due to this bullying culture, there is a significant suppression of open communication and collaboration, hindering innovation and teamwork. Observations of Unprofessional Behavior: There have been noticeable instances of verbal abuse and unfair treatment by senior management, which are deeply concerning and unacceptable in a professional setting. Limited Career Advancement Opportunities: There's a distinct lack of clear and accessible pathways for professional growth and development, which is demotivating for ambitious individuals. Overall: My tenure at Natwest Boxed (Mettle) as an engineering manager has been predominantly overshadowed by a lack of direction from the top, inefficient management, and a toxic work culture characterized by bullying from senior leadership. Urgent reform in leadership and management practices is necessary to cultivate a more positive and productive work environment.

Explore other reviews about NatWest Boxed

2.0
26 Dec 2025
Recommend
CEO approval
Business outlook

Pros

• The company offers a funded study programme, which is a positive benefit for professional development. • Pension contributions are generous compared to many employers. • Some colleagues are supportive and do their best despite the pressure.

Cons

• The onboarding function is extremely stressful and heavily target-driven. Employees are expected to manage over 20 cases and around 10 approvals daily, which is often unrealistic given the workload and complexity. • Employees are pushed to work extremely hard and consistently operate at maximum capacity, yet this effort is not matched with recognition or progression. • Career progression is very unclear. I have been in my role for a while, and whenever I ask about promotion, there is little to no information provided, or the conversation is avoided altogether. • Promotions do not appear to be based purely on performance. Opportunities seem to be given mainly to those who are favoured, rather than to those who consistently work hard. • There is a lack of appreciation for employees who perform well, while colleagues who frequently call in sick or underperform appear to face little accountability. • Management expects staff to be involved in everything, which has resulted in micromanagement rather than trust. • Since 2023, the culture has changed significantly. The focus is now heavily on numbers and targets rather than employee wellbeing. • Managers are often very quiet and do not provide enough communication or clarity, which creates confusion, increases stress, and leads to burnout across teams.

1
3.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

- impact on the final product’s shape

Cons

- a lot of in-house immature solutions

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