4.0
8 Sept 2011
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
It is working from home and that saved money. Working with staff customers is rewarding, and competitive. They have good training, a medical savings plan and very flexible hours (chance for overtime).
Cons
In one job, there were overzealous team leads who have to throttle the number of phone reps according to needs of companies who hire them. It is something you have to get used to when working for this type of company. This means that you don't get paid the same each week. You have to sit for long periods waiting for an instant message for more hours. So, there is downtime involved sometimes. You have to know your status compared to other reps and it is a complex online system.