Overall positive but change needed - Communications NSPCC Employee Review

4.0
2 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- Majority of people at the NSPCC are genuinely wonderful, work so hard, really care about children and young people, and are making incredibly positive change across the UK. - Salary is relatively competitive for the sector - Amazing annual leave and flexible working policies - Variety of campaigns and projects that you can work on in a directorate like Communications is wonderful - I personally had incredible managers and colleagues within my team - Managers encourage you to develop and keep going for new roles / getting more experience - A lot has been done by teams across the organisation to improve ED&I in recent years, which has been mainly driven by lived experience groups and individuals in People - There are remarkable projects happening and services being delivered across the UK

Cons

- Once in a role it can be difficult to gain any progression in terms of salary, even if your role significantly changes during the period in the same role. It means that people often want to move roles after a year or so, which then creates a retention issue when there isn't always a place for them to go. It would be great to be rewarded for being amazing at your role whilst in that role, to encourage people to stay and grow in their roles - Some senior management are deeply uninspiring, don't embody the values that NSPCC strive for, and frankly, some are utterly unqualified for the roles they have been given. The CEO and other senior leaders feel out of touch with the experience of their staff and volunteers. I found the Directors of Services, People and Strategy and Knowledge, as well as the regional team leadership to be much more inspiring, personable and really lived NSPCC values. - I fear that complaints against senior staff are dismissed and not escalated as they should be, particularly in the case of one person who has been the reason multiple (brilliantly talented) people have left one team. - The lack of diversity at Executive Board level is still hugely disappointing, especially when there is much broader diversity in more junior levels. While I've been at the NSPCC there have been numerous opportunities to address this, and sadly it just hasn't happened.

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NSPCC Response
2y
Thank you for sharing your experience at the NSPCC. It's fantastic to hear your positive reflections, particularly about the commitment of our team and the impactful work we do for children across the UK. We're glad you appreciated our competitive salary and flexible working policies, and it’s heartening to know that you found support and growth opportunities in your role. It’s always our aim to foster a supportive and dynamic working environment. We understand the importance of career progression and are continuously exploring ways to recognise and reward the evolving roles of our team members. Your feedback is invaluable in guiding these efforts. To assure you, we review exit survey information every quarter with our People Team as well as members of the Executive Board. Your points about the need for more diversity at senior levels are something we are working hard to achieve. From introducing new management development opportunities aimed at aspiring managers from Black, Asian and minoritised communities to ensuring we advertise our roles far and wide, across specialist job boards and using specialist recruiters to get diverse shortlists. We know there is more we can do, and we have a clear plan of how we will get there in our ED&I strategy. We’re committed to ensuring that our leadership exemplifies our values. If there's something specific you would like to bring to our attention, please do get in touch with us: peopleoperationsteam@nspcc.org.uk. We assure you that all feedback, including concerns raised about our people, are taken seriously. We strive for a culture where every voice is heard and valued, and we’re dedicated to addressing any issues effectively. Again, thank you for your feedback. It’s crucial for us to hear from former team members as we continue to evolve and improve. Best wishes Director of Communications and Marketing

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Pros

Great leadership, great opportunity,great benefits

Cons

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Pros

Wokring with a Diverse range of colleagues and supporters

Cons

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NSPCC Response
10y
Thank you very much for your views. We very much welcome your feedback and will take on board your constructive criticism.
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