What should be amazing adds to a nightmare - Field Service Technician NRT Technology Employee Review

I worked as a technician through NRT while performing work for Burroughs. In my experience, the structure between the two companies was unclear and often confusing. The job portal described the position as essentially full-time work, but the pay structure did not reflect a full-time role and there were no benefits provided. Communication and support from NRT management were also extremely limited. I never met my assigned manager and never received responses to emails. Aside from receiving login credentials and a W-2 from NRT, most communication and direction came from Burroughs personnel. Technicians were frequently told that NRT was not a separate company, even though employment documents and tax forms clearly showed that NRT was the employer. This created confusion about who was responsible for management, scheduling, and payroll. Another ongoing issue was how hours and work assignments were handled. In many cases, Burroughs personnel directed the work, but technicians had little clarity about how hours were tracked or submitted. Work expectations could change suddenly, and payments were sometimes reduced or questioned over minor details. Technicians were also occasionally asked to perform work on high-value machines while compensation for certain tasks, such as parts pickup or additional service work, was unclear or minimal. In one case, multiple repairs were completed at a location but the total payout for the work was only $75. Overall, the structure between NRT and Burroughs created confusion about management, pay, and responsibilities. Prospective technicians should carefully review how work assignments, hours, and compensation are handled before accepting the role.