Job feels like a sales-focused call center - Intake Specialist NOCD Employee Review

Thank you so much for taking the time to share this 5-star review! We are thrilled to hear that you experienced great training and found our ERP training program to be so valuable during your time with us. Our clinical education team works incredibly hard to ensure our therapists are thoroughly prepared to deliver evidence-based care, and your positive feedback lets us know we are succeeding in that mission. We are deeply grateful for the time you spent supporting our members, and we wish you the absolute best in your continued career as a specialty therapist!

Thank you for this feedback. We appreciate you highlighting the dedication of our talented clinicians and the importance of our mission to provide impactful therapy. We hear your serious concerns regarding burnout, leadership dynamics, and the cultural alignment within the organization. It is troubling to learn that you felt the internal environment valued compliance over collaboration, or that setting personal boundaries was viewed as a lack of commitment to our mission. We also hear your specific note regarding gender representation within senior leadership, and we recognize the impact these experiences have had on your perspective of the company. We apologize for the frustration, lack of support, and dissatisfaction you experienced during your tenure. As an organization driven by a Member First mindset, we operate with a sense of Consistent Urgency to transform the behavioral health landscape and make evidence-based care widely available. To achieve this, we hold ourselves deeply accountable to outcomes and metrics. While this level of transparency can be uncomfortable and can sometimes be felt as micromanagement, tracking these data points is what allows us to secure payer coverage for specialty treatment. This is how we collectively break the status quo of misdiagnosis and ensure our members get the effective care they deserve. Our mission and our operational methods are deeply connected, and while confronting the areas that need daily improvement is challenging, it is how we responsibly scale our impact for the people who need us most. To address these concerns constructively, our leadership team is committed to evaluating our metrics to align with the well-being of our clinicians and non-clinical employees. Additionally, our People Team remains committed to refining our internal processes to foster a more balanced, transparent, and supportive environment for our colleagues. We strive to foster an internal environment that truly honors our mission from the inside out, and we will continue utilizing feedback like yours to drive continuous, meaningful improvement across all levels of leadership.