Just for the sake of brevity, I will keep it simple.
This is a TOXIC call center with EXTREME micromanagement and NO room whatsoever for any career progression.
You are questioned every second of the day on why your mouse isn’t moving or why you took 10 minutes wrapping up a call or why you had to take ‘x’ amount of bathroom breaks!
Oh yes, there’s a software that was installed so that the managers can monitor your screens LIVE to see how many seconds your mouse wasn’t moving and then get to interrogate you for that!!! Completely ridiculous!
The brokers are extremely frustrated, unhappy and stressed out! There’s been a huge exodus of brokers and the ones still there are obviously passing time while waiting for their job offers from other better competitors.
There’s no time for any background work that makes up part of a broker role like research into Insurers policy wordings and manuals to help adhere to the underwriting guidelines and limit E&O exposures.
I’m just glad I didn’t start up my Insurance career with this company as I would not have been this knowledgeable and skilled at my job as the company is only interested in keeping you on the phone 24/7 and working you as a robot!
I wouldn’t even recommend this place to new brokers kicking off their insurance careers as it’s such a redundant place and no room to grow.
The mental, emotional and psychological stress we go through everyday working here is PALPABLE! You are working knowing that someone who has nothing else to do, is just sitted at their desk looking at your screen LIVE while you work so that they can have something against you once your mouse stops moving! Unbelievable but it’s the reality!
Management does NOT care about the employees and are NOT open to feedbacks.
I would not recommend this place AT ALL!
