Great Team, Needs Consistent Direction - Customer Success Manager (CSM) N-able Employee Review

awesome place to work with great benefits

pay needs to be adjusted and increased for sales across the board

Working as an SDR at N-able gives you strong exposure to the cybersecurity and IT operations space. You get to learn about real industry challenges like endpoint security, backup and disaster recovery, and remote monitoring solutions that IT teams rely on every day. The SDR role really sharpens your outbound prospecting abilities. You learn how to navigate conversations with IT leaders such as CIOs, IT Directors, and Security leaders. If you're someone who enjoys developing your discovery skills, asking thoughtful questions, and learning how technology solves business problems, this role can accelerate that growth. There is also a strong emphasis on activity and pipeline generation, which helps build discipline in sales development. The experience is valuable if you want to grow into an Account Executive role or continue in cybersecurity sales.

Like most SDR roles, the environment is metrics-driven and fast-paced. There can be a heavy focus on call activity and outreach volume, which may feel intense for people who prefer slower sales cycles or less outbound work. Because cybersecurity is a complex space, it can take time to become comfortable with the technology and messaging, especially for people new to IT infrastructure or managed services.