Think twice about working here! - Technical Support N-able Employee Review

1.0
27 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Nice building, can work from home 2 days a week, free lunch 2 days a week.

Cons

Immature leadership that only cares about advancing their own career and treats employees as “disposable”. Heavy on the “sales” side and has multiple departments that only serve to “schmooze” the customers (Partner Care, Partner Success, Partner Experience)…..when what customers want and need is a product that actually works! Tech Support is continuously short staffed and treated as an afterthought in their business agenda; despite negative customer feedback, high turnover and a high backlog in Engineering. The MSP’s refer to the company as “Dis-able”. Little focus on people development, a lack of training, angry customers, always short staffed (layoffs, frequent firings, and people being treated unfairly and unethically with retaliation that was witnessed ), and employees are “told” they need to work holidays if they don’t volunteer. The senior management team is not respected at all, for they are seen as an incompetent and incestuous “click”, that only promotes their own, and are not concerned about actually fixing anything. These people spend most of their time posting everything they do on social media and if they spent half that time fixing things instead of touting their own accomplishments every second they might actually have a chance to be a “real” company.

Explore other reviews about N-able

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

awesome place to work with great benefits

Cons

pay needs to be adjusted and increased for sales across the board

5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Working as an SDR at N-able gives you strong exposure to the cybersecurity and IT operations space. You get to learn about real industry challenges like endpoint security, backup and disaster recovery, and remote monitoring solutions that IT teams rely on every day. The SDR role really sharpens your outbound prospecting abilities. You learn how to navigate conversations with IT leaders such as CIOs, IT Directors, and Security leaders. If you're someone who enjoys developing your discovery skills, asking thoughtful questions, and learning how technology solves business problems, this role can accelerate that growth. There is also a strong emphasis on activity and pipeline generation, which helps build discipline in sales development. The experience is valuable if you want to grow into an Account Executive role or continue in cybersecurity sales.

Cons

Like most SDR roles, the environment is metrics-driven and fast-paced. There can be a heavy focus on call activity and outreach volume, which may feel intense for people who prefer slower sales cycles or less outbound work. Because cybersecurity is a complex space, it can take time to become comfortable with the technology and messaging, especially for people new to IT infrastructure or managed services.

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