Toxic cronyism and bullying - Anonymous employee Mumsnet Employee Review

Thanks for taking the time to leave your feedback. That said, we don’t really recognise this description of our team or our culture. Some years ago we introduced OKRs which are bottom up objectives set by individual teams. We specifically say in our Culture deck (which we refer to often) that we don’t like micromanagement and that people at Mumsnet work towards goals, not a list of things to do. We believe people at the coal face are best placed to make decisions to achieve their goals. All our senior managers, including our CEO, are subject to an annual 360 review which includes anonymous feedback from multiple team members. The culture you outline is in no way reflected in those reviews. In our latest quarterly staff survey (again anonymous) employees scored 8.7 out of 10 for the question ‘does my boss support me’ and 8.1 out of 10 for ‘Is your good work recognised’? You’re right that we have always believed in allowing people to work flexibly and most of the team work flexibly in one way or another - some are fully remote - and we’re much more focused on output rather than hours. But you’re wrong about our benefits which include private medical and dental care, enhanced maternity and paternity leave, pension contributions, a buy more Holiday Scheme, a workplace nursery scheme, an Octopus electric car scheme, a Cycle to work scheme, regular eye tests and an employee perks scheme that includes vouchers for places like Amazon and Asda as well as well-being support, including yoga and meditation sessions. We also have monthly social events - in the last year we’ve taken our team to Winter Wonderland, Mamma Mia, the Crystal Maze amongst other events. Next month we’re going axe throwing! That said, as we say in our Culture deck, we are not a perfect fit for everyone, and not every great person is a perfect fit for us. Solutions-driven self-starters tend to thrive at Mumsnet whilst those who would rather have set career paths and fixed roadmaps less so. We can be quite demanding because, put simply, great people work at Mumsnet and they want to work with other great people. And of course there's always room for improvement which is why the one thing we ask of the whole team (no matter how long they’ve been employed) is for regular feedback on how we can make Mumsnet an even better place to work.