Toxic Business Practices - Anonymous employee Mud Bay Employee Review

2.0
28 Aug 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very easy work, you get to meet and spoil pets.

Cons

Opponents of the Black lives matter movement. Class discrimination in the form of not accepting cash in some locations. We were told we couldn't takes bills larger than 20, then a white man came into the store and when he couldn't pay in cash he flipped out and they reversed their decision. District managers tried to convince me that given enough time I would hate my job and coworkers. Lars and Marissa, the owners of the company were born with silver spoons and are incredibly out of touch with reality. The are vehemently anti union. They recently brought in HR hires from other mega corporations such as Wal-Mart that are destroying the culture. Managers come and go more frequently than staff. Upper management is unsupportive and make false promises. The recently did an employee census cause they wanted to gloat about how many POCs and Queer people they have on payroll.

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Mud Bay Response
2y
Thank you for taking the time to provide a review. We are proud to use the MIT living wage calculator in our pay structure, which is updated annually and calculates the cost of living for individuals by county. We take accusations of discrimination very seriously and would like the opportunity to further investigate. Please reach out to HR@mudbay.com to provide more detail on this situation.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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