Money Isn’t Everything - Debt Collector Mountain Land Collections Employee Review

I love working here at MLC the pay is very fair and you get out what you put in. Management is very friendly and actually get to know you as a person in my 8 months working here they know me better than any employer I have had. The work place is a space that we I can be myself and feels like a family

Consumers on the phone can be mean

Free soda The people are fairly nice, some feel like family already after a short time. Comfortable environment, warm workplace feel not bland or boring. Fun performance measures (got to shoot a basketball for extra commissions) Danny (the trainer) was cool Other honorable mentions: Danielle and Heidi

Imbalanced leadership Favoritism in promotions and rule enforcement Vague attendance and performance policies Unclear consequences for mistakes (job/security impact) Unprofessional termination process Immediate firing communicated via text Trust for advancement appeared to be removed after one significant error, overriding prior performance expectations. Training resources were limited due to competing job demands on trainers Onboarding quality suffered because training responsibilities were not fully separated from production responsibilities This created inconsistent instruction and increased reliance on trial and error learning